About the Role:

As a Senior Success Guide for Tableau at Salesforce, the focus is on helping enterprise customers maximize their investment and accelerate Tableau adoption. This role involves a blend of analytics expertise and customer engagement, coaching clients on best practices for Tableau Cloud and Tableau Core, running high-impact 1:1 coaching sessions, driving technical guidance, and supporting both proactive and reactive engagements for Premier and Signature accounts.

Responsibilities:

• Deliver 1:1 Expert Coaching Sessions and handle ad-hoc Success Requests
• Provide tailored recommendations and technical strategies for Tableau adoption and optimization
• Advise customers on key features including Level of Detail (LOD), calculated fields, data modeling, data prep, and performance
• Collaborate with Sales, Success Managers, and Support teams to drive customer business goals
• Contribute to internal enablement, content development, and team learning
• Act as a trusted advisor and Tableau subject matter expert
• Mentor peers and participate in internal and community learning programs

Key Technical Skills:

Tableau (Cloud, Desktop, Core), Data modeling, calculated fields, performance optimization, customer engagement, analytics strategy, knowledge sharing, coaching

Requirements:

• 4+ years in a customer success, BI, analytics, or Tableau consulting role
• Preferred certifications: Tableau Data Analyst, Salesforce Advanced Administrator
• Strong technical and consultative skills
• Ability to present complex analytics solutions and strategies to stakeholders
• Multitasking and prioritization in high-pressure settings
• Excellent written and verbal communication skills
• Preferred: cross-cloud analytics, CRM Analytics, community involvement

Team Story:

Senior Success Guides work at the heart of Salesforce’s customer experience, impacting well-known brands across verticals and helping organizations extract measurable value from their analytics solutions. The team culture emphasizes collaboration, mentorship, impact, and inclusion.